Cancellation, Return & Refund Policy

1. Scope of This Policy

Madar Alamal Lilhulul Altiqnia Company provides digital subscription services (SaaS). A cancellation, return, and refund policy is published for each product or service and made available before subscription.

The product’s or service’s policy sets out the conditions for canceling a renewal, ending a subscription, and refunding an amount paid, and the consequences of each action. This policy does not determine those conditions or consequences; it sets out the general channels for submitting requests and the policy under which they are reviewed.

2. Submitting Cancellation, Return, and Refund Requests

To submit a request, please use the requests and complaints page on the website or the channels below, or follow the method set out in the product’s or service’s policy. Please state the name of the product or service to which the request relates and the details of the request.

Requests are reviewed in accordance with the product’s or service’s policy that was in force for the subscription at the time of contracting.

Requests & complaints page

3. Updates to This Policy

This policy may be updated, and the date of the latest update will be indicated at the top of the page. Updates take effect from the date of their publication and do not affect subscriptions or contracts concluded before that date, and those subscriptions and contracts remain subject to their own terms.

4. Governing Law

This policy is governed by the laws of the Kingdom of Saudi Arabia, and the courts of the Kingdom have jurisdiction over any dispute arising from it.