Legal
Cancellation, Return & Refund Policy
Last updated: September 6, 2026
This policy is issued by Madar Al-Aamal for Technical Solutions and specifically sets out the cancellation, return, and refund terms for the Wasl App subscription, the Company’s product. For the Company-wide framework, see the Company Cancellation, Return & Refund Policy.
Company Cancellation, Return & Refund Policy
1. Nature of the Service
Wasl App is a digital subscription service (SaaS): no physical goods, no shipping, no physical exchange. This policy applies to a Center’s subscription to the service.
2. Cancellation
You may cancel your subscription at any time from within the app or by contacting the support team. No long contracts, no exit fees. Cancellation takes effect at the end of the current paid period, and the Center is not billed for any period after that.
3. A Copy of Your Data
Upon cancellation or the end of the relationship, the Center does not self-export its data from within the app. If the Center wants a copy of its data and operational records, it contacts the customer-service team, who prepare an organized, complete, professionally-usable copy for use outside the app and deliver it to the Center.
4. Refunds
Refund requests are reviewed case by case by the support team. The free 60-day trial, the grace period (whether it follows the trial or an unpaid paid-subscription renewal, one calendar month long, calculated by the corresponding-date method as in Terms Section 3), and the 60-day data-access-only period each carry no charge of their own; none of these three periods by itself gives rise to any refundable amount. A payment actually made for a paid subscription cycle is governed by the paid-subscription rules below: statutory consumer rights remain preserved specifically for the paid subscription, including the 7-day rescission right running from contracting for the paid subscription (not from the registration date, which is also the date the free trial begins).
5. No Physical Exchange or Return
As the service is fully digital, provisions on exchange, return, or shipping fees for physical goods do not apply.
6. How to Submit a Request
Reach us via the channels below, stating the Center’s name and request details.
Request channels